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ORDERING

GENERAL ORDERING INFORMATION:

We try to give our customers as much information about the products on the website as possible. However, if you have questions that are not answered on the site or just want to know more about us, please call us at 800.226.1008 x 110 or e-mail us through the contact us link at the bottom of our website.

HOW DO I KNOW IF MY ITEM IS IN STOCK?

We strive to always be in stock on all our products. However, if we are out of stock, it will say this on the item page. If you want to buy a product that is out of stock, e-mail us to let us know you are waiting for it and we will contact you when it’s back in stock. 

CAN I PLACE MY ORDER BY PHONE?

Yes, you may place orders over the phone. Call 800.226.1008 x 110, Monday-Friday, 9-5 pm, ET.

HOW CAN I MAKE SURE MY ORDER GETS TO ME AS SOON AS POSSIBLE?

All Orders: To avoid a delay in shipping your order, be sure that the billing address you put on the order is the exact (and most current) address where you receive your credit card statement.

HOW SOON WILL MY ORDER SHIP?

We ship all orders within 1-3 business days.

DO YOU CHARGE SALES TAX?

No. Ma’s India is tax exempt and does not charge sales tax. 

PAYMENT: 

Visa, MasterCard, American Express, Discover & Paypal are accepted. Alternatively, if you want to use a cashier's check, make it out to Ma's India for the total amount of the order including shipping, and we will send out your order upon receipt of the check. Please note, we do not accept personal checks.

MA'S INDIA STEP-BY-STEP SECURE CREDIT CARD PROCEDURE:

  • When you place an order with Ma's India your credit card company carefully checks to see that you are the legitimate owner of that card by comparing your billing address (the place where you receive your statements) with the billing address you have recorded in your Ma's India order.
  • Your credit card company will then "acknowledge" the purchase and might record a "soft purchase" on your account. If you check, you might see this "soft purchase" on your account. Please note that, at this point, your credit card has not yet been charged!
  • Ma's India then accepts your order. Only then, if everything is approved by your credit card company, will we authorize your credit card to be charged. At that point, your credit card company will charge your account. For one or two days, you might see both the original "soft purchase" and the actual charge. Do not worry, the "soft purchase" will disappear within a day or so.
    • If the billing address you have given Ma's India is even slightly different than the billing address (i.e. wrong zip) your credit card has on file, Ma's India will be informed by your credit card company. For your protection, we will not complete any transactions until we contact you directly and resolve any discrepancies. This may cause some delays in sending your order but your security is of utmost important to us.

WHOLESALE ORDERING:

Please note, we do not sell wholesale, just retail. We do have a 'bricks & mortar' store in East Central Florida if you are ever in the area and want to visit.

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