info@mas-india.com
CONTACT US:
Email: info@mas-india.com Store Phone: 772-589-5819 Kashi Office: 772-589-1403 Fax: 772-589-6686
VIDEO OF STORE
To see a recent video of Ma’s India click here.
INFORMATION:
We try to give our customers as much information about the products on the website as possible. However, if you have questions that are not answered on the site or just want to know more about us, please email us at info@mas-india.com.
ORDERING:
If you have any questions or comments about your order we would like to hear from you. Please email or call us and we will respond as soon as possible. Also, it helps our ranking with Yahoo! if you take the time to fill out the customer service ratings request that they send you. Help us help you better!
SHIPPING & HANDLING:
Our shipping policy is to send out orders within 24 hours of receipt of orders whenever possible. If an item is temporarily unavailable, you will be informed and will be given the option to do a partial shipment or to send the whole order when the missing item comes in. Please note, you will only be charged for an item when it is sent to you.
SHIPPING CHARGES: As of May 12, 2008, the U.S. Postal Service has increased it’s rates, both domestic and international. We don’t aim to make money on shipping, but rather just cover our costs. Unlike some web sites who include their cost of shipping and handling in the prices of their goods and have low shipping – our policy is to let you see what you are paying for, and keep our goods costs down for you. We base our shipping prices on the actual cost for the weight of your items. Cost is the exact postal service charge plus a packaging and handling fee.
Inside U.S. (Domestic) – We send all domestic orders by Priority Mail (3 to 5 day delivery) or Express Mail (1 to 3 day delivery). Handling fee is 5%.
Outside U.S. (International) – We send all international orders by US Postal Service Priority International which takes an average of 6 to 10 days. Priority International is always sent with Delivery Confirmation. Handling fee is 6%. BILLING ADDRESS VERIFICATION:
For your protection against someone else fraudulently using your credit cards, we will be e-mailing you if the credit card billing address on your order does not match the billing address on file with your credit card company. We will not bill your credit card until we get verification of the correct billing address that matches your card. WHOLESALE ORDERING:
Please note, we do not sell wholesale, just retail. We do have a ‘bricks & mortar’ store in East Central Florida if you are ever in the area and want to visit.
PAYMENT:
Visa, MasterCard, American Express & Paypal are accepted. Alternatively, if you want to use a cashier’s check, make it out to Ma’s India for the total amount of the order including shipping, and we will send out your order upon receipt of the check. Please note, we do not accept personal checks.
HOW TO RETURN MERCHANDISE
- PLEASE PACKAGE YOUR RETURN PROPERLY
- GET AUTHORIZATION AND RETURN ADDRESS FROM MA’S INDIA STAFF BEFORE RETURNING AT INFO@MAS-INDIA.COM.
- BE SURE TO INCLUDE YOUR NAME, ADDRESS, PHONE AND A COPY OF YOUR INVOICE INSIDE THE SHIPPING CARTON AND ON ALL CORRESPONDENCE.
WHAT YOU CAN RETURN
New merchandise (not altered or soiled) suitable for resale may be returned for exchange/refund within 14 days of purchase. After 14 days, goods will not be accepted.
WHAT YOU CANíT RETURN Merchandise unsuitable for resale includes:
- Merchandise that has been altered or soiled
- Discontinued merchandise and sale items